Specific Attendance Policy


We are pleased to announce that our practice will be re-opening on Monday 8th June 2020. We will begin first, by seeing patients with urgent problems & emergencies only.

New COVID-19 specific attendance policy

  • You must not enter the practice unless you have an appointment
  • Enhanced infection control measures require all patients over 16 to attend with their own face coverings or appointments will be rescheduled
  • You should attend the practice alone unless an accompanying person (parent, carer or comforter) is essential
  • Payment must be contactless or over the phone prior to the appointment
  • Please avoid bringing personal belongings, where possible such as bags, hats, jackets, buggies and shopping trollies
  • We respectfully ask you to use toilet facilities prior to attendance
  • Please bring your own pen to sign paperwork

Arrival Procedure

  • All patients will stay in their cars/ or wait opposite the practice upon arrival at the surgery and will call the receptionist on telephone number 0208 883 4566 .We will re-confirm your COVID-19 status and check you have adhered to our measures outlined above.
  • Only the patient will be allowed into the practice (please contact us on 0208 883 4566 if you have any reasons why you need someone to attend with you)
  • Patients will be asked to clean their hands with hand sanitiser upon entering the practice
  • You must maintain social distancing whilst in the waiting areas
  • Your temperature will be taken. Patients with temperatures above 37.8˚C will be rescheduled.